FAQ
Do I need to register for an account to purchase from the web site?
You do not need to have an account to place an order. Having an account saves you time when making a purchase because your shipping information is saved, but you can shop online without registering.
How do you process my order?
We will send you a confirmation email once your order has been placed and processed. The confirmation will contain your order number and your shipping address. Please remember to check your spam folder.
How long will my order take to be delivered?
Philos and Accessories: Ships Domestically
All orders ship via standard FedEx Ground shipping within 3 business days unless shipped expedited as selected. Orders valued over $300 will ship with a signature required.
Omega Grinders for US: Omega ships to USA from Italy.
UPS express saver shipping: 3 - 4 working day delivery after orders ship (not considering customs).
Will I receive shipment confirmation?
Once your order is processed you will receive an email confirming your order has been shipped, with an estimated delivery date and the tracking number. These dates vary due to carrier shipping service selected (UPS Express Saver o UPS Standard), delivery location, and the items you ordered. Please remember to check your spam folder.
What are the accepted payments methods?
When placing an order online you may use the following payment methods: American Express, MasterCard, Visa, as well as Paypal, ApplePay or ShopPay.
What is the return policy?
Damaged products must be noted on the FedEx receipt prior to accepting the order. Damaged or missing inventory must be reported to F&O Imports through the online contact form within 24 hours of receipt.
No credits will be given on returned goods that do not have a valid RMA number associated with them. You have 14 days from receipt to return the product.
Please retain the original box and packing materials for the duration of the warranty. Products approved for return must be in like-new condition
and packed in the original packaging. Product is subject to a 20% restocking fee that will apply to all returns and all freight is non-refundable.
To begin a return please contact F&O Imports through the online contact form.
I need an invoice, how should I proceed?
Please contact F&O Imports through the online contact form.
Should I keep the original packaging?
Yes, to process a refund, the product must be returned in its original packaging. We strongly suggest keeping the original packaging for the duration of the warranty period. This helps ensure that the item is protected during transit and arrives in good condition in case of a return.
Get in touch
Have questions about your order or a general enquiry?
